Cancellation & Refund Policy
Orders can be cancelled within 2 hours of placement by contacting our customer care at info@kerniqnaturals.com or +91 96826 78865. After this window, the order may have already been processed and shipped.
Due to the nature of our products, we only offer refunds for items that arrive damaged, defective, or incorrect. Refund requests must be made within 48 hours of delivery and include supporting photos.
- Opened or used products
- Items without original packaging
- Products purchased on sale or during promotional campaigns
Once your refund is approved, the amount will be credited to your original payment method within 5–7 business days. You will receive a confirmation email when your refund has been processed.
In case of product damage or shipping errors, we may offer a free replacement instead of a refund. This will be arranged at our discretion after verifying the issue.
Please email us at info@kerniqnaturals.com with:
- Your full name
- Order number
- Photos of the product/issue
- Brief description of the problem
At KerniQ Naturals, we take pride in the quality of what we create. If something’s not right, we’ll do our best to make it better.