Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tassaduqnisar@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tassaduqnisar@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tassaduqnisar@gmail.com.
Cancellation & Refund Policy
Orders can be cancelled within 2 hours of placement by contacting our customer care at info@kerniqnaturals.com or +91 96826 78865. After this window, the order may have already been processed and shipped.
Due to the nature of our products, we only offer refunds for items that arrive damaged, defective, or incorrect. Refund requests must be made within 48 hours of delivery and include supporting photos.
- Opened or used products
- Items without original packaging
- Products purchased on sale or during promotional campaigns
Once your refund is approved, the amount will be credited to your original payment method within 5–7 business days. You will receive a confirmation email when your refund has been processed.
In case of product damage or shipping errors, we may offer a free replacement instead of a refund. This will be arranged at our discretion after verifying the issue.
Please email us at info@kerniqnaturals.com with:
- Your full name
- Order number
- Photos of the product/issue
- Brief description of the problem
At KerniQ Naturals, we take pride in the quality of what we create. If something’s not right, we’ll do our best to make it better.